PC/LAN Technician

Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted.

This is NOT a remote or telecommuting position. Successful candidate must report to the Duty Post every morning at 8:00 am.

Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check. Position requires ACJIS Certification (Arizona Criminal Justice Information System)

Position will require extensive daily travel.

Resources will need to have the ability to drive to various locations throughout Northern/Southern/Central

Arizona as needed using ADOT Vehicle. Infrequently, travel with possible overnight stays within AZ may be required for training and coverage purposes.

RESOURCE TYPE: W2 Only

PAY RATE: $34.88/HR w2

LOCATION: 100% onsite - Candidate must be able to be in Safford every day

The PCLAN technician role

technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT. Duties Include: Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system

reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. This position will require daily travel to work sites.

Qualifications & Education Requirements

General working knowledge of infrastructure technologies and in-house

developed applications utilized in the enterprise

Ticketing and Department operating procedures

Knowledge of Microsoft products including operating systems and Office

Knowledge of Google Suite

Computer hardware configuration and repair knowledge

Knowledge of Ethernet network topology to assist with troubleshooting

network issues

Knowledge of IT infrastructure industry standards and best practices

Advanced troubleshooting skills

Problem definition and alternative analysis skills

Experience with Active Directory

Experience with Windows 10

Experience with Server 2008 and Server 2012 engineering

Experience with Backup solutions

Time Reporting

MS System Center Operations Manager 2012 R2

Minimum 4 years of current working experience in an IT field

Must have a current AZ Driver’s license with a good driving record

Associate/Bachelor degree in a related field is preferred

Required Skills

Minimum 4 years of current working experience in an IT field

Experience with Windows 10

Knowledge of IT infrastructure industry standards and best practices

Preferred Skills

Experience with DNS and DHCP