Help Desk Specialist

About the Company:

Our client is a well-established, employee-owned transportation and logistics company based in New Ulm, MN. Formerly family-owned, the company has proudly maintained its close-knit, values-driven culture while expanding to serve a national customer base. With a strong focus on teamwork, transparency, and long-term growth, this organization blends small-company values with large-company capabilities.

Position Overview:

We are seeking a reliable and proactive Desktop Support Specialist to serve as the primary technical support resource for approximately 170–200 users. This is a hands-on, onsite position ideal for someone who enjoys being the “go-to” person for all things IT. You'll handle hardware, software, and user support while helping to maintain the company’s desktop infrastructure and support systems.

Responsibilities:

Provide desktop support for hardware, peripherals, and software across a Windows environment

Troubleshoot and resolve technical issues related to PCs, mobile devices, and other workplace technologies

Manage and resolve IT service tickets using ServiceDesk Plus (part of the Zoho platform)

Assist with user account management, access control, and software installations

Support the setup and onboarding of new employees and devices

Document resolutions and maintain records of recurring issues and fixes

Collaborate with internal teams and vendors to ensure timely IT support and equipment maintenance

Qualifications:

1–3 years of desktop support or IT helpdesk experience

Strong working knowledge of Windows OS and Microsoft Office Suite

Familiarity with desktop hardware, basic networking, and user account management

Experience with IT ticketing systems, ideally ServiceDesk Plus or similar platforms

Ability to troubleshoot both independently and collaboratively

Pay:

$60,000 - $65,000 /year

Location:

In-Office

New Ulm, MN

Schedule:

Monday - Friday

8am - 5pm

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