Technical Writer

ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.

Documentation Specialist

Hybrid in Winchester, VA

Software Skills:

• Microsoft M365- Intermediate knowledge

• Adobe Experience Manager (AEM)

• Asana

• SharePoint

• Adobe Premier Pro (Intermediate/Advanced)

• Adobe Firefly

Key Skills Needed:

• Writing expertise

o Technical (e.g., step/action procedures) and creative writing (MSR engagement)

• Video Editing

• Critical thinking and quality decision making

o Adjusting priorities

o What content to put in the manual/what to not add

o Consider impact to the MSR/flow of the call

o Does this apply to CCO and BOD

o Is there any risk for dollar loss or increasing handle time

Tasks to be completed

• Update QS eNet Landing page

• Reworking/cleaning up the manual

o Update all QS Manual pages to searchable manual pages

• Archiving old eNet pages

• Organizing the SharePoint document library

o Ensuring we have a clean and easy to use Document Library and all outdated documents are archived

• Updating all the forms in SharePoint to Nintex that haven’t been

• Enhancing/updating the QS Leave Calendar in SharePoint

System One, and its divisions and subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.