Help Desk Technician Level 2 (MSP)

We’re seeking an experienced IT professional with a strong background in Managed Services to join our team. The Help Desk Technician Level 2 (MSP) will be joining a growing Managed and Cloud Services Provider supporting high-profile clients in Southern California and beyond.

In this full-time role, you’ll work onsite with one of our largest clients (Orange, CA), providing high-level support, project assistance, and technical leadership across a variety of modern IT platforms including Microsoft 365, Windows Servers, Azure, networking, voice systems, and more.

Day to Day:

Provide proactive maintenance, monitoring, and high-level technical support across critical data platforms and end-user environments.

Assist with IT project planning, resource estimation, and technical recommendations.

Troubleshoot and resolve system, server, network, and user issues with minimal downtime.

Deploy, optimize, and manage enterprise-class systems and networks.

Administer and support Microsoft 365, Azure cloud services, Windows Servers, LAN/WAN, VoIP, and remote management tools.

Document technical solutions, escalate as needed, and contribute to ongoing process improvement initiatives.

Requirements:

3+ years’ experience supporting IT in a Managed Services environment.

Certification in at least one relevant IT discipline (Microsoft, CompTIA, Cisco, etc.).

Windows Server administration, Active Directory, Group Policy, DNS, DHCP

Microsoft 365 tenant management (licensing, Azure, ADFS, security)

VMware or other virtualization platforms

LAN/WAN networking — troubleshooting routers, switches, firewalls, VPNs

VoIP/PBX system administration (such as RingCentral)

Strong problem-solving skills, self-motivation, and customer service orientation.

Valid California Driver’s License and ability to lift equipment up to 50 lbs.

Excellent written and verbal communication skills.

Benefits:

100% covered Health, Dental, and Vision Insurance

401(k) with 3% match

Annual Bonus (6% - 10% of base salary)

PTO + Paid Holidays

Certification Reimbursement

Weekly Paid Training

Merit increases every 6 months (dependent on performance)