IT Systems Support Technician

Epic Personnel Partners is hiring an IT Systems Support Technician in Ruther Glen, VA!

IT Systems Support Technician: Ensures the smooth operation and maintenance of IT systems, including workstations, servers, and network infrastructure, while providing technical support and troubleshooting. Develop training materials, maintain confidentiality, and communicate effectively with leadership to implement solutions and preventive measures.

Key Responsibilities:

Resolve and log emails sent to IT support.

Respond and resolve IT related issues over the phone.

Setup, maintain, troubleshoot company mobile phones

Desktop and laptop PCs:

Installation of operating system and user applications

Routine maintenance

Data recovery

Troubleshoot hardware and software issues

Implement anti-virus software and use for virus and spyware removal as needed

Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.

Provide support to Autonomous Guided Vehicles (AGV).

Resolve any Microsoft imbedded OS configuration issues

Resolve any mobile and wireless devices.

Setup, configure, and troubleshoot network devices and infrastructure

Creating new user accounts for warehouse software

Creating new domain/AD accounts

Create and link shared folders

Relocating users and hardware within the facility

Changing users access within warehouse software

Maintain a clean, neat, organized work area.

Updating equipment inventory and maintaining assets.

Qualifications:

Strong in Windows OS and Office applications.

Have experience with network technologies such as switches, routers, access points, etc.

Strong written and oral communication skills, particularly the ability to explain technical concepts in non-technical terms.

Ability to work independently or as part of a team to achieve common goals.

Strong analytical and technical ability to solve complex problems.

Strong organizational skills needed. Strong customer service and interpersonal skills required.

Knowledge of Linux is a plus.

Warehouse experience and warehouse IT experience is a plus.

Logistics understanding and technology related to logistics within a warehouse environment is a plus.

Past work or understanding the process of AGVs is a plus.