Service Desk Specialist

Position Overview/Responsibilities for the Service Desk Temp:

Act as the central point of contact for handling internal business partners' technical support issues

Respond to issues by gathering all necessary information and provide resolution during the initial contact or forward the issue to the correct support team for resolution

Assist the business with Deskside and Phone Support for IT incidents and requests

Contract term: Through 5/8/2026

Work schedule: Onsite - Monday to Friday, 8am-5pm

Required Skills for Service Desk Temp:

1 to 3 years of experience in an IT support role and Call Center experience

In-depth knowledge of Windows operating system (Win10, Win11, Windows Services). Familiarity with other operating systems macOS / Linux beneficial

Experience with remote desktop tools and remote support software

Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals

Understanding of networking concepts TCP/IP; DNS; DHCP and VPN

Proficient in using Active Directory tools and manage users accounts, groups, permissions

A+ certification is a plus

What’s in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry-leading organization

Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row