Customer Service Representative/Administrative Assistant

The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Greet Customers, Clients and VIPs when they arrive at the office

• Answer phones coming into main LIGHT Helmets phone number

• Respond to Customer Service Inquiries coming from various email sources

• Travel management and arrangements as requested

• Track customer feedback and product insights to help inform internal product and process improvements

• Assist with processing orders into the sales/inventory management system as they come in from website as needed

• Assist with processing orders sent from Dealers, Sales Representatives, into the sales/inventory management system as needed

• Fulfill Accessory, SS1 Softshell and other miscellaneous orders as they come in from website

• Manage RMA and helmet exchange with customers as requested using established email process

• Perform administrative tasks as requested such as office management tasks, purchasing supplies, scheduling, etc.

• Represent the company professionally, honestly and ethically in all respects

Qualifications

• Bachelor’s Degree preferred

• 2 years previous customer service experience working with external customers preferred

• Experience with Shopify, ZenDesk, Inflow or other business software platforms is preferred

• Microsoft Office experience preferred

• Excellent communication skills, both written and verbal

• Must be detail-oriented, positive, action-oriented and self-motivated

• Ability to deal with ambiguity and thrive in a fast paced start-up environment

Benefits including

Medical

Voluntary Dental

Voluntary Vision

CalSavers