Process Manager

Position Summary:

The International Process Manager is responsible for managing International Service of Process (ISOP) Jobs from Start to Finish.

Job Qualifications:

High school diploma or GED equivalent

10+ years' experience, Contacts in other countries for status and handling of informal services, law firm work experience

Strategic approach to problem solving

Datatrac and Winserve experience

Bilingual preferred

Job Duties:

Receive ISOP inquiries via email from clients, First Legal Coordinators, or other First Legal divisions.

Review the request to identify the destination country and service details.

Gather any missing information necessary to fully assess the client’s needs.

Conduct research on country-specific service requirements under international conventions or practical methods.

Provide a comprehensive outline to the client via email

Perform a thorough needs analysis to ensure the service solution aligns with their objectives

Maintain high-level confidentiality with regards to all internal, external matters and other material as deemed necessary

Schedule/Location:

Hours: Monday-Friday 8:30am-5:00pm

Remote - Santa Ana, CA

About First Legal:

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.