Information Technology Support Technician

Position Overview:

The IT Support Technician I provides technical support to faculty, staff, students, and departments, focusing on basic hardware and software maintenance. Helpdesk/Call Center roles involve answering calls, offering remote support, and performing tasks similar to the desktop support team, with equal access.

Required Skills:

1-3 years of professional experience providing hands on support

Experience working with ticketing systems – ServiceNow is what they use (Salesforce, ZenDesk, or any other home grown system)

Experience with Windows, Microsoft Office Suite (Outlook, excel, etc.)

Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience.

What’s in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization

Close-knit and team-oriented culture

Why IDR?

20+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Dedicated Engagement Manager who is committed to you and your success

Medical, Dental, Vision, and Life Insurance

ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row