Help Desk Technician

We're looking for a skilled and driven Help Desk Administrator to join an exciting team!

Location: Worcester, MA

Schedule: Monday to Friday, 8:00 AM – 4:30 PM

Work Type: Onsite

Contract: 3 month with potential for extension

In this role, you will provide technical support across the organization, resolving hardware, software, and connectivity issues. Responsibilities range from end-user support to basic systems administration and hardware installation. The ideal candidate will demonstrate strong technical proficiency, professionalism, and a proactive approach to troubleshooting. Occasional travel to branch locations may be required for hardware installations and system updates.

Key Responsibilities:

Provide Tier I technical support to internal users, managing phone and IT support ticket requests

Perform password resets, profile configurations, and basic system troubleshooting

Resolve hardware, software, and connectivity issues for PCs, printers, and other peripherals

Manage installations of hardware, including PCs, monitors, phones, and peripherals

Support boardroom A/V equipment and laptop maintenance

Supervise vendors working in secure areas

Ensure timely follow-up on support tickets and issue resolution

Maintain daily reports and system documentation

If you're an experienced IT professional with a hands-on approach to solving technical issues, we would love to hear from you!