IT Systems Administrator

Position Summary:

We are seeking a proactive, hands-on IT Systems Administrator to join our growing team at a dynamic Managed Service Provider (MSP) serving educational institutions and small to mid-sized public and private sector clients. This role will be responsible not only for maintaining and improving our clients' IT systems and infrastructure, but also for supervising a small team of IT support technicians and developing a structured summer internship program that supports workforce development in the IT field.

The ideal candidate is technically skilled, highly organized, and confident managing multiple environments. You'll play a key role in delivering consistent, secure, and scalable IT solutions across a diverse range of clients—from school districts and municipalities to growing businesses.

Key Responsibilities:

Systems Administration & Support

Deploy, maintain, and troubleshoot Windows and Linux servers, virtual machines, and cloud-based environments (Microsoft 365, Azure, AWS).

Monitor and manage Active Directory, Group Policy, DNS, DHCP, file servers, and network configurations.

Implement backup, disaster recovery, and security solutions across client environments.

Support endpoint security, firewall configurations, and patch management in multi-client environments.

Assist with escalated support tickets and complex technical issues across the MSP’s client base.

Maintain all hardware and software services supported by the IT Technical Services team.

Lead projects as assigned. Activities include developing project proposals, preparing detailed project plans, developing budget estimates, funding requests, preparing status reporting, and assisting other team members.

Hardware and software planning and selection, including upgrades and replacements.

Deploy on-premises (Physical and Virtual) or IaaS servers as required.

Ensure proper registration of devices and licensing compliance.

Maintain documentation covering systems that the IT Technical Services team supports, including but not limited to servers / system software, System Standards, Operations procedures.

Team Leadership

Supervise a small team of IT support technicians, providing direction, mentoring, and performance feedback to ensure high-quality service delivery.

Guide technicians in troubleshooting strategies, client communication, documentation standards, and professional development.

Manage technician scheduling, assist with ticket escalations, and ensure resolution timelines meet or exceed SLA commitments.

Promote collaboration and a growth-oriented team culture that reflects our values and client-first mindset.

Internship Program Oversight

Develop and manage a structured summer internship program that offers high school or college students hands-on IT experience in real-world environments.

Design internship curriculum and learning objectives that include basic technical tasks, exposure to client service, and mentoring opportunities.

Provide oversight, coaching, and feedback to interns, helping to build confidence, skills, and interest in the IT profession.

Coordinate with local schools, career development offices, or community partners to identify and recruit qualified candidates.

Project Management & Client Support

Plan and execute infrastructure upgrades, new client onboarding, and system migrations.

Coordinate with clients to assess IT needs and propose customized solutions.

Maintain accurate documentation for all systems, configurations, and SOPs.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).

4+ years of experience in systems administration, with at least 1 year in a supervisory or leadership role.

Strong working knowledge of:

Windows Server (2016/2019/2022), Active Directory, Group Policy

Microsoft 365 and Azure administration

Virtualization (VMware, Hyper-V)

Networking concepts: VLANs, firewalls, VPN, TCP/IP

Familiarity with RMM tools and ticketing systems (ConnectWise).

Experience supporting educational institutions and small to mid-sized public and private sector clients is strongly preferred.

Certifications such as CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, or VMware VCP are a plus.

Preferred Skills:

Experience with student information systems (e.g., PowerSchool), Google Admin Console, or other educational tech platforms.

SIS/LMS (e.g., PowerSchool, Canvas, Edgenuity,)

Scripting knowledge (PowerShell, Bash) for automation and task efficiency.

Strong documentation and organizational skills.

Ability to communicate technical concepts clearly to both technical and non-technical users.

Passion for mentorship and developing junior talent through structured training or internship programs.

Why Join Us?

Work with a close-knit team of IT professionals who value curiosity, collaboration, and problem-solving.

Gain exposure to a wide variety of client environments—from classrooms to government offices to growing businesses.

Lead meaningful infrastructure projects that directly impact clients and communities.

Play a key role in shaping the next generation of IT talent through a hands-on internship program.