Desktop Support Technician

Job Title: Desktop Support Technician

Location: Raleigh, NC

Duration: 12 – month contact with possible extensions / conversion to permanent

Day-to-Day

Insight Global is seeking a Desktop Support Technician to support our client in Raleigh, NC. The Desktop Support Technician will be working as part of the global IT End User Services Engineering and Configuration Management team, providing in-person and remote support to business users. This role requires mid-level experience in Service Desk incident management software, hands-on level 2 support and knowledge of Mobile and Personal Computer hardware, software and network connectivity. Other responsibilities include delivering Service Level Agreements in accordance with corporate policies, managing email and user accounts within Active Directory, and maintaining onsite conference rooms, videoconferencing equipment, computer peripherals, and cloud printing set up. Strong communication skills are also required to provide all IT support amongst the IT, R&D, and engineering teams. The pay rate for this role ranges from $18-25/hour, based on experience

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Required Skills and Experienc

e:5 years of experience (Mid-level) in Service Desk incident management softwa

reHands-on level two support and knowledge of mobile and personal computer hardware, software and network connectivi

tyVery positive, professional attitude and high energy level towards customer servic

e.Strong ability to multitask, pivot between tasks and be coachab

leExperience with MS Office and 0365 tools, Microsoft Teams, Outlook, Zo

om