DESKTOP & MOBILE SUPPORT SPECIALIST 1

Job Title: DESKTOP & MOBILE SUPPORT SPECIALIST 1-1393

Employment Type: 3 months CTH!

Compensation: $20 - $22.37 on W2. The rate may be negotiable based on experience, education, geographic location, and other factors.

Location Details: Onsite Role – San Antonio, Texas 78215.

Must Have: Familiarity with mobile device solutions

Microsoft Intune

Troubleshooting mobile devices

Job Description

Position Summary: Provides tier 1 (intermediate level) maintenance and support for CPS Energy desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.

Required Function 2:

Tasks and Responsibilities:

Unpacking and configuring new hardware

Provide end-user training on basic use and functionality of supported devices and software.

Documentation and training of troubleshooting guides and installation procedures.

Provide equipment relocations for CPS Energy desktop computers, laptop computers, and computer peripherals

Research, identify, and develop alternative solutions when new problems are encountered.

Fully document all interactions in the ticketing system.

Maintain technical skills through independent research.

Required Function 3:

Minimum Qualifications: Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or related field from an accredited university

OR

Relevant work experience in a technical IT environment.

Experience with installation, configuration, support, troubleshooting, and maintenance of personal computers and hardware.

Basic knowledge of PC networking concepts and terminology, with familiarity with Windows Active Directory.

Familiar with LCD projectors and TV/Monitor.

Basic knowledge of setup, support, and maintenance of printers and plotters.

Experience with installation, configuration, support, troubleshooting, and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

Ability to develop and maintain working relationships with customers and support teams.

Strong analytical and problem-solving abilities.

Well-developed written and verbal communication skills for interaction with all levels of personnel.

Ability to meet goals and objectives.

Effective interpersonal and customer service skills

Ability to make recommendations and independent decisions.

Proficient in Microsoft Office Package, including word processing, spreadsheets, databases, presentation software, electronic mail, and scheduling.

Comfortable with change and able to adapt to the changing needs of CPS Energy, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.

Ability to work rotating work schedules to ensure adequate support is provided for customer requests.

Ability to distinguish colors to identify electronics components and wiring.

Preferred Qualifications: Relative Certifications

Relative experience in supporting utility construction & maintenance

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.