Desktop Support Specialist

Duration: 2-3 Months

Responsibilities

Provides tier 1 (intermediate level) maintenance and support for client desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration

Unpacking and configuring new hardware

Provide end user training on basic use and functionality of supported devices and software.

Documentation and training of troubleshooting guides and installation procedures.

Provide equipment relocations for Client desktop computers, laptop computers and computer peripherals

Research, identify and develop alternative solutions when new problems are encountered.

Fully document all interactions in the ticketing system.

Maintain technical skills through independent research

Qualifications & Experience

Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university

Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.

Familiar with LCD projectors and TV/Monitor.

Basic knowledge of setup, support, and maintenance of printers, and plotters.

Experience with installation, configuration, support, troubleshooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

Skills

Mobile device solutions

Microsoft Intune

troubleshooting mobile devices

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: P Praveen Chary

Email:

Internal Id: 25-37409