Social Media Account Manager

Job Title:

Social Media Account Manager (Client-Facing)

Overview:

Kreative Media is seeking a proactive and highly organized Social Media Account Manager to join our growing team. This role serves as the bridge between our in-house social media content team and external clients, ensuring seamless communication, project management, and strategic execution. The ideal candidate is client-focused, detail-oriented, and thrives on keeping projects moving smoothly from start to finish.

Key Responsibilities:

Act as the primary point of contact for assigned social media clients, leading regular communication, meetings, and updates.

Manage social media project timelines, deliverables, and approvals to keep client campaigns on track.

Collaborate closely with the in-house Social Media Content Creator to align content production with client goals and feedback.

Develop and maintain social media content calendars in partnership with the content team and clients.

Gather client feedback, organize revisions, and communicate clear action items to the creative team.

Prepare and present monthly social media reports with key metrics, insights, and recommendations.

Participate in client onboarding, strategy sessions, and content planning meetings.

Ensure all content aligns with each client's brand voice, visual identity, and social media goals.

Monitor project progress, flag potential issues early, and proactively find solutions.

Stay informed on client industries, competitors, and trends to bring fresh ideas to client strategies.

Skills & Qualifications:

3+ years of experience in social media account management, digital marketing, or client services.

Exceptional communication skills — both written and verbal — with a client-first mindset.

Strong organizational and project management abilities; experience with tools like Trello, Asana, or Monday.com a plus.

Ability to manage multiple projects and deadlines simultaneously with strong attention to detail.

Understanding of social media best practices across Instagram, Facebook, LinkedIn, TikTok, and emerging platforms.

Comfortable presenting ideas, reports, and strategies to clients with confidence and clarity.

Collaborative team player who can work effectively with creative teams and clients alike.

Positive, solution-oriented attitude and strong problem-solving skills.

Bonus Points:

Previous experience working in an agency setting.

Basic understanding of social media advertising and analytics platforms (Meta Business Suite, LinkedIn Campaign Manager, etc.).

Experience in luxury, lifestyle, hospitality, or influencer industries.

Requirements:

Must be willing to travel occasionally.