Desktop Support Engineer

Title: Desktop Support Engineer

Duration: 6 month contract + extensions

Location: Onsite 5x/week Philadelphia, PA 19104

Desired Skills & Experience:

6+ years providing Desktop Support to in person and remote end users including

3+ years with Microsoft Configuration Management (SCCM) and Microsoft Intune

Ability to configure, install (via Configuration Manager OSD and/or Autopilot), and troubleshoot computer hardware, mobile devices, software (i.e. M365, OneDrive, SAP GUI Logon, etc.), and network connectivity problems

Experience with Microsoft Windows 10/11 operating systems and network behavior in an enterprise environment.

Proven ability to support A/V issues related to native Team Meeting Room devices

Excellent communication skills to coordinate with customers, coworkers and all levels of management, in person, via telephone or in writing

Job Description

One of Insight Global's chemical manufacturing clients is looking for a L2 Service Desk Support Specialist to join their team! This position is onsite 5 days a week in Philadelphia, PA.

The day-to-day responsibilities of this role include:

Tier 2 hardware and software support for both in-person and remote end users including C-Suite Executives

Provide solutions to complex issues concerning Windows 10/11 enterprise configuration and management, networking, printing, and standard desktop hardware and software support

Provide support for Audio/Visual issues related to native Teams Meeting Rooms devices

Responsible for the input and monitoring of user calls in ServiceNow providing regular updates to users on status of requests

Analyzing problems to determine trends/recurring issues and contribute to weekly & monthly reporting

Compensation:

$25-30/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.