End User Support Specialist

Job Title: SCCM / EUC SME

Location: Erlanger, KY (Onsite 5 days)

Duration:06 Months

Must Have Skills: Intune & SCCM

End Client: LTIM Internal Projects

Job Summary

We are seeking a highly skilled and experienced End User Computing EUC Subject Matter Expert SME to join our IT team .The ideal candidate will have extensive expertise in collaboration technologies desktop management directory services laptop management and proficiency in Intune SCCM MDM Teams Webex and O365 This role requires a deep understanding of end user computing environments configuration and migrations

Key Responsibilities

Manage and maintain end user computing environments including desktops laptops and mobile devices

Implement and manage collaboration technologies and solutions

Oversee desktop management including software deployment patch management and security configurations

Manage directory services including Active Directory and Azure AD

Implement and manage laptop management solutions

Utilize Intune SCCM and MDM for device management and policy enforcement

Administer and support Office 365 Teams and Webex environments

Plan and execute configuration and migration projects

Ensure compliance with security policies and procedures

Troubleshoot and resolve end user computing related issues

Document configurations processes and procedures

Provide technical support and guidance to junior team members

Required Qualifications

Bachelor's degree in computer science information technology or a related field

7 10 years of experience in end user computing

Expertise in collaboration technologies desktop management directory services and laptop management

Proficiency in Intune SCCM MDM Teams Webex and Office 365

Strong knowledge of configuration and migration processes

Excellent problem solving skills and attention to detail

Ability to work independently and as part of a team

Excellent communication and documentation skills

Preferred Qualifications

Relevant certifications Microsoft Certified Modern Desktop Administrator Associate Microsoft 365 Certified Enterprise Administrator Expert etc

Experience with cloud migration projects

Knowledge of security best practices for end user computing environments

Experience with automation tools and scripting languages

Skills

Mandatory Skills : Jira Service Desk, Salesforce Field Service, ServiceNow ITSM, Windows Server