Technical Writer

firstPRO is seeking a detail-oriented Technical Writer to support our client’s IT Infrastructure & Security team. This short term, contract role involves compiling, organizing, and standardizing internal documentation across four key departments: Data Analytics, Platform Solutions, Help Desk, and Infrastructure.

Responsibilities:

Compile and standardize documentation from multiple IT teams.

Organize content and develop a consistent formatting and branding approach.

Use tools such as OneNote, Microsoft Word, and Excel to create and manage documentation.

Publish final documents to a SharePoint platform (SharePoint experience is not required).

Collaborate with technical staff to ensure accuracy while translating complex information into clear, concise documents.

Qualifications:

Strong organizational and communication skills.

Technical acumen with the ability to understand and document infrastructure, analytics, and help desk processes (subject matter expertise not required).

Proficiency in OneNote, MS Word, and MS Excel.

Ability to work independently and manage multiple documentation sources.

Experience working with IT teams is a plus.

Availability to work full-time during EST hours.