Bilingual Solutions Representative

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client’s team!

Bilingual Solutions Representative

Pay Rate: $19.51 per hour, paid weekly

Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor))

Schedule: Monday – Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week

Target Start Date: 6/23/2025, upon completion of new hire onboarding

Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off during training period 6/23-7/29.

Position Summary:

As a Solutions Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities:

Handle inbound calls from members, partners and financial professionals

Interpret policy changes and provide expert guidance

Maintain records and use insights to enhance customer relationships

Ensure compliance with industry regulations and company policies

Educate customers on financial implications, penalties, and plan benefits

Strive for first-call resolution and collaborate with internal teams on escalated cases when needed

Participate in career development and goal-setting sessions

Qualifications:

Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred

Experience: 1+ year in customer service or sales preferred

Skills:

Fluent in Spanish and English

Knowledge of various insurance products and the sales process

Solid understanding of legal implications of certain product features in different states

Strong communication and problem-solving abilities

Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.