Service Desk Analyst

Agility Partners is seeking a qualified Service Desk Specialist to fill an open position with one of our clients. This high-volume service role offers an exciting opportunity to provide exceptional technical support and customer service to colleagues across a dynamic organization. You will assist with troubleshooting computer systems, hardware, and software issues, while building strong relationships through timely and accurate support. This is a great opportunity for someone looking to strengthen their IT and customer service skills in a fast-paced environment.

Responsibilities:

• Provide technical assistance and support related to computer systems, hardware, and software.

• Respond to queries via phone, email, or in person, diagnose issues, and implement solutions.

• Maintain accurate documentation in support systems to ensure effective issue resolution.

• Collaborate with internal support groups and drive initiatives that improve service desk operations.

The Ideal Candidate:

• Minimum of 1 year of IT support, customer service, or call center experience (including internships, academic projects, or coursework).

• Associate’s Degree required.

• Professional verbal and written communication skills.

• Ability to troubleshoot complex technical problems quickly and professionally.

• Familiarity with Microsoft Office applications, the Internet, and mobile device support (Android/iOS).

• Availability to work daytime and evening hours during the week and some weekends.

• Certifications such as A+, Network+, or HDI are preferred.

Reasons to Love It:

• Opportunity to build strong IT troubleshooting and customer service skills.

• Collaborative environment with growth potential and continuous learning.

• Gain valuable experience supporting a large, well-established organization.