Executive IT Support/VIP Support

Job Title: Executive IT Support/VIP Support

Location: Dallas, TX (Onsite)

Mode : Contract

The Executive IT Support Specialist is primarily responsible for providing “White Glove” Tier 3 support to Executive (VP to C-Suite) end-users. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Candidate should have at least 5 years of experience supporting Executive / VIP level clients and at least 8 years Deskside Support experience.

Key Responsibilities to include but are not limited to:

Deliver world-class IT support to onsite and remote Executive / VIP end-users and their Executive Administrators / Assistants

Independently resolve complex, break/fix issues in person or via telephone

Troubleshoot Windows OS issues

Experience with Mac OS, iOS and Android OS

Expert-level experience with MS Office Suite Applications

Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

Setup and monitor high-priority executive meetings utilizing collaboration and AV services

Provide technical support to Office Services as needed

Provide recommendations regarding new technologies to better support all users

Perform regular walkthroughs to provide proactive support

Job Requirements:

Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role)

Support of Executive clients within the Dallas/Fort Worth Metro area and occasionally in Clients Austin, TX (Governmental Affairs) Office. Occasional travel outside of Texas should a board meeting be held off-site

7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.

7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)

7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.

5+ years’ experience in “White Glove” / C-Suite support