Helpdesk Support (Help Desk Field Support)

A Help Desk (HD) Technician specializing in the deployment of devices across Windows, Mac, and Linux platforms, with basic networking skills and travel requirements, typically has the following responsibilities and qualifications:

Responsibilities:

Device Deployment: Install, configure, and deploy devices (Windows, Mac, Linux) on-site for clients or within the organization.

Network Support: Handle basic networking tasks, such as setting up routers, switches, and troubleshooting connectivity issues.

System Audits: Assess hardware and software compatibility before deployment.

Troubleshooting: Resolve technical issues related to device deployment and network configurations.

User Support: Provide on-site assistance and training to end-users on device usage and basic troubleshooting.

Documentation: Maintain detailed records of deployment activities, configurations, and network setups.

Travel-Based Work: Visit various locations to perform deployments and provide technical support.

Qualifications:

Technical Skills: Proficiency in Windows, Mac, and Linux operating systems, as well as basic networking concepts.

Certifications: Relevant certifications like CompTIA A+, Network+, or Linux Essentials are preferred.

Experience: Hands-on experience in device deployment and basic network troubleshooting.

Travel Readiness: Willingness to travel extensively for on-site deployments.

Soft Skills: Strong communication, organizational, and problem-solving abilities.