Desktop Support Specialist

RESPONSIBILITIES:

Provide technical support for onsite and remote users for all desktop hardware and software.

Configure, install, upgrade, maintain, and troubleshoot supported hardware and software including PCs, printers, handheld Android scanners, and phones.

Perform user moves between desks including desktops, monitors, printers, and other equipment as needed.

On-board and off-board employees including the provisioning and deprovisioning of users in Active Directory, Microsoft 365 (formally Office 365), VOIP telephones and other accounts and services.

Take part in after-hours on-call and weekend rotation.

Be available to work extended hours during the retail holiday season and other periods of high volume.

Candidate must demonstrate the ability to take ownership of and independently research and resolve issues.

SKILL REQUIREMENTS (Proficiency Required)

Installing, upgrading, and repairing PC desktops, laptops, and printers. (Mac / OS X a plus)

Supporting, upgrading and troubleshooting Windows 10.

Active Directory: Experience administering Active Directory user accounts and groups.

Microsoft 365: User Adds/Changes, Email, SharePoint, and Office Applications.

iOS and Android mobile devices. (Zebra Android Handheld Scanners a plus)

Strong analytical problem-solving skills