Help Desk Specialist

HelpDesk Support Specialist

Enterprise IT Consulting Microsoft Tech Stack Cutting-Edge Tech

Position Type: Full Time

Industry: Global IT Consulting

Start Date: ASAP

️ About the Role:

Our client, a globally recognized enterprise IT Consulting firm, is seeking an Onsite HelpDesk Support Specialist to provide hands-on technical support at a client location in Houston, TX. This is a full time position supporting a high-profile client in a fast-paced, enterprise environment.

You'll be the go-to technical resource for resolving end-user issues, maintaining Windows and Microsoft environments, supporting mobile devices, and ensuring smooth functionality of conference rooms and AV systems.

Tech Environment You’ll Be Working With:

Microsoft Technologies: Windows 10/11, Windows Server 2016–2022, Microsoft 365

Cloud & Identity: Azure Active Directory, Active Directory, Group Policy

Collaboration Tools: Microsoft Teams, Outlook, SharePoint, OneDrive

Device Support: Apple iOS, Android, laptops, desktops, peripherals, printers

AV & Conferencing: Teams Rooms, Zoom, AV setups, projectors, and speakerphones

Ticketing Systems: ServiceNow, Jira, or similar ITSM platforms

Key Responsibilities:

Provide Tier 1 & Tier 2 onsite support to enterprise users

Troubleshoot issues related to Windows OS, O365, hardware, and mobile devices

Manage user accounts via Active Directory and Azure AD

Configure and support laptops, desktops, printers, and other end-user equipment

Provide hands-on AV support for conference rooms and meeting setups

Apply Group Policies and ensure endpoint compliance

Log, manage, and resolve tickets within established SLAs

Collaborate with internal IT teams on infrastructure projects and upgrades

Ideal Candidate Will Have:

3+ years of HelpDesk or Desktop Support experience in an enterprise environment

Strong working knowledge of Microsoft technologies including O365, AD, and Windows OS

Experience with Azure AD and Group Policy management

Proficiency in supporting iOS and Android mobile devices

Hands-on experience with AV/Conference room technologies (Teams, Zoom, etc.)

Excellent customer service, communication, and troubleshooting skills

Experience in IT consulting or MSP environments is a plus

Why This Role Stands Out:

Join a leading global IT consulting firm known for its innovation and scale

Support cutting-edge technology within a high-visibility client environment

If you're ready to bring your hands-on support expertise to a global IT consulting firm and support one of their premier Houston clients, we'd love to hear from you.