AI SaaS Support Engineer

Support Engineer – AI SaaS Startup (Seattle Based - Remote)

Full-Time $95K–$115K Base + Equity + Full Benefits

We’re working with a rapidly growing, mission-driven AI startup that’s transforming the way people improve their communication skills. Backed by top-tier investors and strategic partnerships, they’re now hiring a Support Engineer to help build and scale their enterprise support function from the ground up.

This is a rare opportunity to join an early-stage team with a big vision, significant funding, and real traction in the market. You'll work closely with product and engineering, own customer escalations, and help shape internal support processes during a high-growth phase.

What You’ll Do:

Manage complex technical support escalations for enterprise customers

Troubleshoot issues involving logs, APIs, integrations, and basic scripting (Python, JavaScript, etc.)

Collaborate cross-functionally with product and engineering to improve support and product performance

Design scalable support workflows and contribute to team-wide best practices

Serve as a trusted technical advisor to customers, helping drive satisfaction and retention

What We’re Looking For:

3+ years of Application Support Engineering expeirence

Strong troubleshooting skills with logs, APIs, network traces, and scripting (Python, JavaScript, etc.)

Experience with AI, GPT creation/prompt, and/or Language Models

Clear, empathetic communicator with the ability to explain technical issues to a range of audiences

Experience working in fast-paced, high-growth environments with a bias for action

Proactive mindset and strong ownership over outcomes

Nice to Have:

Prior experience in early-stage startups or greenfield support teams

Familiarity with prompt engineering or advanced enterprise integrations (SSO, SCIM, LMS)

Compensation & Benefits:

Competitive base salary: $95K–$115K depending on experience

Meaningful early-stage equity

Comprehensive benefits package (health, dental, vision, 401k)

Opportunity to work with a high-caliber founding team and top-tier advisors

Hybrid flexibility: Seattle HQ with remote options available

If you're excited about shaping support at an AI company with a meaningful mission and high-growth trajectory, we’d love to connect and share more.

Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits. Benefits include medical, dental, and vision. Employees are covered at 75%. We offer a 401K after 6 months; we do not provide paid holidays or PTO. Sick time is offered in accordance with local laws.