Technical Writer

Looking for a Technical Writer for a 12-month remote contract opportunity that is very likely to extend. This is a fully remote position, but requires individuals to work within the United States. Job responsibilities include:

Technical Documentation (External):

- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.

- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements

- Collaborate closely with the Product Owner team to gather necessary information.

- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach:

- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.

- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.

- Present outreach findings to the Product Owner team, management, and division leadership.

- Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.

- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.

- Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Note: Candidates who do not meet the minimum requirements will not be considered for this opportunity.

Required Experience:

8+ years experience - Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.

8+ years experience - Software Documentation: Familiarity with documenting software issues, release notes, and technical guides

8+ years experience - Jira: Experience with Jira or similar application life-cycle management tools

8+ years experience - Collaboration: Strong ability to work closely with cross-functional teams

8+ years experience - Communication: Excellent communication skills to effectively work with cross-functional teams

8+ years experience - Customer Service: Experience in customer service, with strong communication skills.

8+ years experience - Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.

8+ years experience - Training and Support: Experience in training other team members.

Preferred Experience:

2+ years experience - Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.