Senior Data Operational Manager

* Hybrid - 2/3 days/week Midtown NYC, NY (Strongly Preferred) *

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Our major sports client is seeking a highly organized and proactive Sport Data Operational Manager to oversee day-to-day data operations and ensure the timely and accurate resolution of all incoming requests. This role is critical in maintaining service level agreements (SLAs), ensuring the integrity of data across systems, and fostering clear communication between teams and stakeholders.

The ideal candidate will possess a strong background in automation, data management, and databases, with experience working with APIs to streamline processes and enhance data accuracy. Additionally, they should excel in creating effective triage processes and service level agreements (SLAs) to ensure efficient issue prioritization and resolution. They should demonstrate exceptional skills in collaborating across teams, including business units, clubs, and stakeholders, to ensure seamless communication and effective problem resolution. The Data Operational Manager will also be responsible for reporting weekly progress and will manage one direct report.

Daily Request Management: Monitor and prioritize incoming tickets and requests, ensuring they are addressed promptly and appropriately.

SLA Compliance: Maintain strict oversight of SLAs, ensuring all requests and incidents are resolved within agreed timelines.

Proactive Communication: Actively engage with stakeholders throughout the ticket lifecycle to provide status updates, manage expectations, and escalate issues when necessary.

Data Accuracy Assurance: Oversee data quality across all platforms, coordinating with technical teams to ensure information is correctly displayed and synchronized.

Weekly Reporting: Prepare and deliver clear weekly reports on ticket resolution progress, SLA performance, recurring issues, and improvement recommendations.

Continuous Improvement: Identify operational bottlenecks, propose process improvements, and contribute to enhancing overall service delivery.

Experience Requirements

3–5 years of experience in data operations, support management, or similar roles.

Strong understanding of data systems and workflows, particularly in a sports or digital environment.

Proven experience managing SLAs and ticket-based operational processes.

Experience with process automation and identifying opportunities to reduce manual work.

Engineering experience or background is preferred.

Excellent communication skills, with the ability to interact effectively with technical and non-technical stakeholders.

Strong problem-solving abilities and attention to detail.

Experience managing direct reports is preferred.

Bachelor’s degree is required.

Preferred Skills

Familiarity with tools like Jira, ServiceNow, Asana, or other ticketing systems.

Basic understanding of data management and data quality principles.

Knowledge of sports data platforms and operational environments is a plus.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .

Job ID: JN -