Pc Technician

DEPARTMENT OF CHILD SAFETY

The Arizona Department of child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

PC TECHNICIAN

Job Location:

IT OPERATIOINS

3003 N Central Ave Phoenix, AZ 85012

Posting Details:

Salary: $23.2692 HRLY/$48,399.94 Salary

Grade: 20

Closing Date: May 8, 2025

Job Summary:

Under general supervision, this Desktop Support Technician will have varied and complex technical assignments providing Level 2 support of the DCS local area and DES Wide Area networks for the Desktop Support Team.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Perform varied and complex technical assignments providing support of the DCS local area network and DES Wide Area Network devices in the Desktop Support Team Unit.

Provide PC hardware, software troubleshooting, problem solving, network connectivity, distribution of hardware and software upgrades, virus detection and elimination, setup and configuration of PCs to the network. Create images and image workstations for distribution. Maintain workstations/server application security which includes virus definitions, encryption, and OS patches. Troubleshoot and support printers and multifunction printers.

Ensure successful day to day operations and related networking technologies, including timely response to incidents. Demonstrate the ability to maintain a customer-service focus and attitude at all times. Document support issues/resolutions in Service Desk. Convey user feedback to DCS group.

Make educated decisions based on support requirements needed to provide the most efficient service possible to all DCS offices statewide. Statewide responsibility with travel and overnight stays are required. Travel to various geographical DCS locations.

Advise supervisor of equipment and software needs; frequent contact with field users.

Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Vendor technologies, in-house developed applications and client computing hardware including, but not limited to;

Personal Computers

Functional characteristics and capabilities of operating systems for Windows

Functional characteristics and capabilities of the hardware

Wireless networking functionality and capability

Network functionality and capability

Functional characteristics and capabilities of desktop/laptop support and troubleshooting

The principles, capabilities and operation of network and communication devices such as servers, routers, intelligent hubs, and gateways

Skills in:

Customer service

Interpersonal, written and oral communication skills

Basic troubleshooting in computer hardware and software

Using software utilities and monitors

Network planning and implementation

Installation and configuration of desktop / laptop hardware software and peripherals in a networked environment

Ability to:

Balance, prioritize and organize multiple tasks.

Work collaboratively in teams and across organizations

Synthesize feedback and adjust plans accordingly

Build strong relationships inside and outside the organization

Develop and write technical documentation

Install and repair PC hardware & software installation

Respond promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; respond to requests for service and assistance; meets commitments

Identify opportunities for use of solutions to improve efficiency and reduce waste

Focus on solving conflict; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things

Work within guidelines of established methods; obtain, clarify and provide information within established parameters

Prioritize and plan work activities; set goals and objectives; use time efficiently; communicates activities and results as appropriate

Regularly provide specific instructions to complete tasks; regularly participate in reviews of assigned and completed tasks

Selective Preference(s):

Associate’s degree plus 1 – 3 years of experience in desktop support (or equivalent experience preferred)

A+ Certification Preferred.

Pre-Employment Requirements:

The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical, dental, life, and short-term disability insurance plans

Top-ranked retirement and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or by email at . Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at or by email at . The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.