Help Desk Analyst

Job Description

We are looking for a dedicated Help Desk Analyst to join our team in Pittsburgh, Pennsylvania. In this long-term contract role, you will provide technical support to ensure smooth operations across various systems and platforms. This position requires strong communication skills, proactive problem-solving abilities, and a collaborative mindset to deliver exceptional service.

Responsibilities:

• Provide timely and effective technical support for hardware, software, and system configurations.

• Troubleshoot and resolve issues related to Mac computers, Apple devices, and Google Workspace applications.

• Manage user accounts and permissions using Active Directory and other access control tools.

• Ensure smooth deployments and configurations of systems and applications.

• Collaborate with cross-functional teams to address complex technical challenges.

• Monitor and analyze performance indicators to improve service delivery.

• Maintain detailed documentation of issues, resolutions, and system changes.

• Assist in the configuration and management of Citrix and Cisco technologies.

• Apply analytical thinking to prioritize and resolve competing technical issues.

• Stay updated on emerging technologies to continuously enhance support capabilities.• Strong verbal and written communication skills to effectively interact with users and team members.

• Proven ability to work independently and adapt within a fast-paced environment.

• Familiarity with Mac computers, iOS devices, and Google Workspace tools.

• Experience with Active Directory and configuration management processes.

• Knowledge of Citrix and Cisco technologies is highly preferred.

• Demonstrated problem-solving skills and sound judgment in decision-making.

• Ability to manage multiple priorities with keen attention to detail.

• Previous experience in the financial industry is a plus.