Help Desk Analyst I

Job Description

We are looking for a motivated and customer-focused Help Desk Analyst I to join our team in Chelsea, Massachusetts. This is a long-term contract position offering an excellent opportunity to grow your skills in IT support and telephony. You will play a key role in assisting with help desk operations, telephony systems, and IT asset management, all while gaining hands-on experience in a collaborative and supportive environment.

Responsibilities:

• Provide first-level technical support for users, resolving computer hardware, software, and network-related issues.

• Assist with the deployment, configuration, and maintenance of PCs, mobile devices, and other IT equipment.

• Support telephony systems, including troubleshooting and maintaining VoIP configurations.

• Manage IT assets, ensuring accurate inventory tracking and efficient equipment allocation.

• Respond to on-call support requests as needed, including occasional weekend availability.

• Travel to nearby office locations to provide onsite IT support when required (mileage reimbursement available).

• Collaborate with team members, including network administrators and project coordinators, to resolve complex technical issues.

• Deliver excellent customer service while addressing user inquiries and escalating issues when necessary.

• Participate in training opportunities to enhance technical skills and stay updated on new technologies.• Minimum of 2 years' experience in IT support, with exposure to help desk operations and telephony systems.

• Proficiency in troubleshooting Mac and Windows operating systems, including Windows 10 and Office 365.

• Familiarity with VoIP technologies and network printers.

• Hands-on experience with mobile device support and hardware deployments.

• Strong customer service skills with a proactive and positive attitude.

• Ability to work onsite five days a week and travel to nearby locations as required (a personal vehicle is mandatory).

• Willingness to participate in on-call rotations and handle after-hours support requests.

• Demonstrated eagerness to learn and adapt to new technologies, with a preference for candidates in healthcare or government IT environments.