Desktop Support Analyst

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in San Francisco, California. In this role, you will provide exceptional IT support to staff and high-profile clients, ensuring the smooth operation of both PC and Mac systems within a hybrid environment. This is a long-term contract position offering the opportunity to work with creative teams and architecture professionals.

Responsibilities:

• Deliver Tier 1 technical support to staff and clients, addressing hardware, software, and system issues promptly.

• Collaborate with vendors to resolve escalated IT problems and ensure efficient service delivery.

• Provide specialized support for creative teams and architecture professionals, including applications such as Autodesk and Revit.

• Manage and troubleshoot PC and Mac systems, ensuring optimal performance in a hybrid environment.

• Offer white-glove service to high-profile clients by addressing their unique technical needs with professionalism.

• Configure, maintain, and support Apple devices and Dell technologies, ensuring seamless integration into the workplace.

• Administer Active Directory and backup technologies to maintain data security and accessibility.

• Assist with the setup, configuration, and maintenance of Cisco and Citrix technologies.

• Perform routine hardware and software updates to ensure systems are up-to-date and running efficiently.

• Maintain accurate documentation of IT processes, troubleshooting steps, and client interactions.

Minimum of 3 years of experience in desktop support or a related IT role.

Familiarity with architecture/design tools like AutoDesk, Revit

Strong proficiency in both PC and Mac operating systems, including Windows and MacOS.

Hands-on experience with tools and technologies such as Active Directory, Cisco, Citrix, and Dell hardware.

Familiarity with creative software applications, including Autodesk and Revit, is highly desirable.

Proven ability to deliver exceptional customer service, including white-glove support to high-profile individuals.

Knowledge of Apple devices, configuration management, and backup technologies.

Excellent problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment.

Strong communication skills to effectively interact with clients, vendors, and team members.

Hybrid remote