Sr. Collaboration Systems Engineer

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

The Senior Collaboration Systems Engineer will share responsibility for the design, implementation, operation and maintenance of Teledyne’s voice and collaboration systems and services across over 260 locations worldwide. The position will assist to design architecture for Teledyne’s voice and collaboration environment and work closely with the manager of the group to set strategy and direction for the team.

Key Responsibilities:

Implement, manage and troubleshoot of all aspects of Cisco Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center.

Maintain, manage and troubleshoot existing Cisco Unified Communications on-premises environment.

Maintain, manage and troubleshoot Microsoft Teams from a meetings and telephony perspective, including Microsoft Teams Room appliances, panels and IP phones, and associated Microsoft licensing.

Maintain, manage and troubleshoot Zoom for Government platform and hosts.

Assist with incidents and tasks in ServiceNow queues as needed

Qualifications:

Must have a thorough understanding of voice/video/collaboration system technologies

Excellent hands-on experience with the following Products/Technologies:

All aspects of Cisco Webex Calling cloud telephony, including:

Workspaces

Voice queues/CX Essentials

Attendant Console

Everbridge Redsky E911

Webex Contact Center

Webex App, as a softphone

Cisco On-Premises Unified Communication environment (CUCM, Unity Connection, Emergency Responder, Contact Center Express, Attendant Console Advanced)

Intrado Revolution for paging, including SIP paging relays, paging adapters, speakers, horns, strobes

Cisco IP Phones: 7800-, 8800-, 9800-series, Webex 840/860 Wi-Fi

Cisco Analog Voice Gateways: VG-series, ATAs

Cisco SIP Video Telepresence Endpoints: Webex Room Kit/Mini/Plus/70s

Microsoft Teams, including:

Teams Room (MTR) appliances using Logitech/HP (Poly) video endpoints and peripherals

Teams Schedulers (Panels) using Logitech/HP (Poly) hardware

Teams Meetings policies and settings, for all three types

Teams Telephony, including IP phones

Zoom (Zoom for Government preferred) video conferencing

Along with the above technologies, the following knowledge is also desirable:

Cisco SBCs: Cisco Unified Border Element (CUBE)

Imagicle Call Recording

Tendfor for Microsoft Teams telephony

InterFAX Online Fax Service

Cisco routers and switches, including multicast

Cisco IOS software

LAN/WAN links (Ethernet, WiFi, SD-WAN)

Internal and external CA certificate management

VMWare Virtualization

Windows Server 2019/2022

Education and/or Experience:

Bachelor’s degree in computer science/related field is desired with a minimum of five (5) years of relevant experience, or equivalent combination of education and experience

CCNA Collaboration or CCNP Voice Certification preferred

Travel: Less than 10%

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

REQ24156