Geek Squad Advanced Repair Agent

Requisition Number

984329BR

The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.

Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.

Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Basic Qualifications

6+ months experience diagnosing, troubleshooting, or repairing technology products

Experience actively using and learning about consumer electronics

Strong ability to prioritize and multi-task in a fast-paced environment

Ability to work a flexible schedule inclusive of holidays, nights and weekends

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Employment Category

Part time

Worker Type

Regular

Brand

Geek Squad

Job Category

Services Group

Job Level

Individual Contributor

Minimum Pay

17.65

Maximum Pay

25.81

Store Number or Department

000190 Blossom Hill CA Store

Address Line 1

5065 Almaden Expy

Search Categories

Geek Squad, Retail

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.