Application Support Lead (Lighting & Electrical Distribution)

Job Description

Application Support Lead – National Accounts

Who you’ll work with:

Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we’re more than just a distributor—we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values:

People: Encouraging the success of our people.

Trust: Building relationships among ourselves, customers, vendors & other partners.

Commitment: Continuously striving to deliver high-quality, measurable results.

Innovation: Providing ideas & solutions for our customers.

What this is:

The Application Support Lead works in collaboration with the Application Engineer in meeting National Account customer needs with an electrical distribution solution to be provided by either Eaton or ABB (formerly GE). They will ensure milestones provided by the account / project team are completed on time with stock and non-stock material. The lead will serve as the first point of escalation by the Application Support Coordinators. Communication and planning are critical elements to meet day-to-day objectives.

What you will be doing as a key player on our dynamic team:

Works with Account Managers and project team members to understand project timeline, objectives, forecast, specifications, and project documentation to meet customer’s expectations.

Guides Application Support Coordinators through day-to-day project tasks, escalating performance challenges to Manager.

Completes electrical distribution take offs with high attention to detail, under guidance of the Application Engineer, building the bill of material and ordering in internal and external systems.

Partners with Application Engineer to build skills in one-line layouts and application of equipment, wiring diagrams and schematic development, component selection, and verification of applicable codes and standards.

Provides technical support to resolve basic internal and external queries, under the guidance of Application Engineer.

Advise on stocking need and inventory levels to support National Account customers, under guidance of Application Engineer.

Overseas and completes order entry and management of electrical distribution orders across National Accounts.

Provides accurate, updated data regarding material timeline in relevant technologies and other communication channels.

Overseas post order issues, coaching and delivering effective communication internally and externally throughout the cycle.

Ensures accurate and thorough documentation in systems including purchase order attachments.

Trains team members on effective navigation of systems, order entry, and continuous improvement.

Partners with manufacturers, Sales Executives, and Application Engineer to optimize material pricing and gross margin.

Meets set timelines for quote compilation, delivery, submittals, and proposals, under the direction of the Application Engineer, engaging Sales Executives, and Account Managers as needed.

Interfaces with multiple client-specific web portals to access data, drawings, and provide responses as needed.

Responsible for other duties as assigned.

Maintains ethical, cooperative customer relationships consistent with company image, mission, vision, and values.

Education:

High School Diploma (Minimum with Experience)

Bachelor’s Degree (Engineering, Electromechanical, Mechanical, Industrial, or similar preferred) or associate’s degree in engineering. (Preferred)

Experience:

Experience working in a team environment on multi-faceted projects.

2+ years of electrical distribution solution planning experience.

Experience in distribution.

Experience working with Fortune 100 companies.

Core Competencies:

Excellent communication and collaboration skills.

Critical thinker with an understanding of long-term decision impact.

Self-starter with strong work ethic.

Accepts feedback and adapts to business needs.

Demonstrates accuracy and attention to detail in work.

Organized and able to prioritize multiple tasks while meeting deadlines.

Analytical skills to assess material demand forecast and inventory management.

Proactive problem solver.

Provides superior customer experience.

Technical Skills:

Experience in reading wiring diagrams.

Basic knowledge of electrical design standards.

Proficient in Microsoft Office suite, especially Excel.

Data entry and navigation.

Proficient in completing a construction takeoff.

Epicor Solar Eclipse experience.

BidMan (Eaton) and Empower (ABB) experience.

Advanced Excel and / or Smart Sheet experience (filters, functions, and pivot tables).

EEO and Accommodations

Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Loeb Electric also considers qualified applicants with criminal histories in accordance with legal requirements. We welcome and encourage applications from individuals with disabilities. Reasonable accommodations are available throughout the selection process—please inform our Talent Acquisition team if you require accommodations during the interview process.

Full-time