Account Manager-Columbus, OH

Job Description

Account Manager

Job Summary:

The Account Supervisor will oversee daily operations at a specific location or account and protect all company assets. Provides leadership for the assigned area; ensures delivery of quality services; manages operations efficiently and effectively to achieve service and profitability objectives. The Account Supervisor may also manage and/or implement security protocols related to the storage of confidential information and documents. Coaches, trains, and develops employees. Promotes client and employee retention initiatives.

Supervisory Responsibilities:

Interviews, hires, and trains security staff.

Oversees the daily workflow, schedules, and assignments of security staff including security guards and desk clerks.

Prepares and conducts training for new hires and current staff including training on workplace searches, drug and alcohol procedures, and related safety and security topics.

Conducts no notice job site visits and site checks to ensure security staff are dressed in proper attire, conducts themselves in accordance of post orders, and understand their job requirements.

Conducts job site safety checks and Triumph vehicle inspections.

Initiates employee disciplinary action reports and reports of employee commendations.

Duties/Responsibilities:

Ensures the delivery of high-quality customer service through regular contact with clients; evaluates service quality and initiates corrective action, as necessary.

Represents Triumph Protection Group management and core values of security, service, and excellence for assigned account. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.

Provides and/or implements security and security protocols for all assigned facilities and information systems.

Takes proactive steps to provide a safe and secure working environment to staff and visitors.

Provides specialized security for and monitors access to limited and restricted access areas such as inventory areas, network equipment areas, and employee files and confidential records.

Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.

Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area management; plans, assigns, and directs work; coaches’ employees to enhance skills; carries out disciplinary actions as necessary.

Conducts regular walk-throughs and security inspections for assigned facilities.

Where government projects are involved, serves as a liaison to government agencies concerning project security; assists with security clearance processing for employees working on government classified programs.

Maintains Driver’s License required to drive company vehicles.

Performs other related duties as assigned.

Required Skills/Abilities:

Extensive knowledge of security protocol and procedures.

Possess current guard card and training certifications as required by the State.

Excellent management and supervisory skills.

Excellent written and verbal communication skills.

Ability to provide training on security policies and procedures.

Ability to work with confidential and classified information.

Use of computer and spreadsheet software.

Planning, organizing and leadership skills.

Oral and written communication skills.

Strong customer service and service delivery orientation.

Ability to interact effectively at various social levels and across diverse cultures.

Ability to take initiative and achieve results.

Maintaining composure in dealing with authorities, executives, clients, staff, media, and the public, occasionally under conditions of urgency and in pressure situations.

Must undergo and meet company standards for background and reference checks, and controlled substance testing.

Ability to hand multiple tasks concurrently.

Regular use of vehicle in the performance of duties, must be able to pass our insurances requirements to drive a company vehicle.

Ability to write and read English.

Education and Experience

High school diploma or equivalent required; Bachelor’s degree preferred.

Three years of related security experience required.

Physical Requirements

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift 25 pounds at a time.

Ability to traverse various areas of the facility to conduct inspections and plan security procedures.

Triumph Protection Group Key Attributes

Communicates respectfully to all team members, vendors, and clients.

Models a positive attitude.

Actively listens to others and supports the team environment.

Asks questions and learns from mistakes.

Executes tasks with minimal errors in a timely and efficient manner.

Attendance is consistent and meets or exceeds company standards.

EEO Statement

Triumph Protection Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Triumph believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Full Time:

Day Shift

Swing Shift

Night Shift

Weekends

Full-time