Front Office Assistant (FOA)

Job Description

Job Summary:

This role is the “face” of Commonwealth Pain and Spine as the first employee our patients see when they walk in the door, or the last that they see when they exit after their appointment. The Front Office Assistant is expected to be friendly and compassionate and adhere to our Mission, Vision, Values, and the CP&S Patient Guarantees.

Company Overview:

Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible. Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.

Benefits:

Competitive compensation

License and DEA Reimbursement

Annual Education/CME reimbursement

Comprehensive Health/Vision/Dental insurance options

Great PTO plan PLUS Paid Holidays

401k and matching availableCommonwealth Pain and Spine is an Equal Employment Opportunity Employer!ResponsibilitiesResponsibilities:

Greets and checks patients in and updates appointment status

Assists patients with completion of intake forms

Inspects forms for completeness and accuracy

Calls patients with appointment reminders and reschedules as needed

Answers all telephone calls promptly warmly responds with information, assistance, and/or transfers the call to appropriate person or department

Establishes and maintains positive relationships with referral sources

Checks patients out and schedules patient for re-evaluation visits, procedures and presents appointment cards

Enters all pertinent patient information and notes into EMR

Scans all applicable patient paperwork

All other duties as assignedPhysical Requirements:

The physical demands of this position will include sitting and standing with occasional light to medium lifting. An employee must meet these requirements to successfully perform the essential duties of this job. Reasonable accommodation will be made in accordance with ADA rules and regulations. Required SkillsRequirements:

Exceptional customer service skills

Knowledge of current basic medical terminology, coding, eligibility and office procedures preferred

Strong computer and phone skills

Ability to effectively present information, respond to questions and professionally interact with physicians, office managers, employees, insurance adjusters, case managers, employers, patients and the general public

Ability to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner

Ability to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency

EMR, KASPER, INSPECT knowledge and experience preferred

Reliable transportation is requiredEducation:

Medical Front Office experience, preferred

Pain management experience, preferred

Full-time