Program Manager - Workforce Management

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

We’re looking for a passionate, strategic, and people-focused individual to program manage MakerSource - a newly formed organization, which provides high-quality internal staffing solutions. The MakerSource Program Manager will be responsible for developing comprehensive training programs, overseeing team members, managing project assignments, and acting as the primary liaison between MakerSource and other departments utilizing its resources.

Some of your key responsibilities include:

Organizational Setup:

Work with CAO Leadership to ensure alignment with the company's strategic objectives.

Develop and implement policies, procedures, and best practices for the organization.

Foster a culture of continuous improvement, collaboration, and innovation within the team.

Training and Development:

Design and implement comprehensive training programs for MakerSource members, focusing on technical skills and soft skills development.

Coordinate with internal SMEs to deliver effective training sessions.

Monitor and evaluate the effectiveness of training programs, making adjustments as necessary.

Team Oversight and Management:

Manage the recruitment, onboarding, and integration of team members into various projects.

Provide ongoing support, mentorship, and career development opportunities for team members.

Conduct regular performance evaluations and implement strategies for continuous improvement.

Project Assignment and Resource Management:

Allocate MakerSource resources to projects based on skill sets, availability, and project requirements.

Monitor project progress, ensuring that deliverables meet quality standards and deadlines.

Address and resolve any issues or conflicts that arise during project execution.

Stakeholder Relationship Management:

Serve as the primary point of contact for internal teams utilizing MakerSource resources.

Understand the needs and expectations of stakeholders, ensuring that MakerSource delivers value and meets requirements.

Facilitate effective communication and collaboration between MakerSource and other departments.

Growth Strategy and Metrics

Establish MakerSource metrics and monitor and report on them

Continuously evolve the model to reflect future hiring needs and capacity planning

What we offer:

To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance

Task based working system

24 days of occasional remote work from Poland during a calendar year

Contracts for an indefinite period, from day one

Private medical care

Life Insurance

Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.

Professional trainings and qualification support

Wellbeing Program

Online Social Fund benefit platform

Social, sport and integration events

Onboarding Program for new hires

Desired Qualifications:

Bachelor’s or Master’s degree in Computer Science, Business Administration, or a related field.

Minimum of 5 years of experience in IT project management, resource management, or a similar role.

Proven experience in setting up and managing training programs for technical teams.

Strong leadership and team management skills, with a track record of building and leading high-performing teams.

Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders at all levels.

Strong organizational and problem-solving skills, with the ability to manage multiple projects simultaneously.

Familiarity with project management methodologies and tools.

Knowledge of the IT industry and current technology trends.

Preferred Qualifications:

Experience working with IT service providers

Certifications in project management (e.g., PMP, PRINCE2) or IT service management (e.g., ITIL).

Experience in business development and pre-sales activities.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

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