The goal of the Catholic Health (CH) Patient Navigator (PN) is to assist patients of the Center for Integrative Medicine and Optimal Health in receiving timely, patient-centered care at St. Francis Hospital and other CH-affiliated clinics and centers. The PN will engage patients on a pro-active basis, creating trusting relationships and helping patients arrange medical appointments as required. The PN will closely communicate with a patient’s entire care team based on clearly outlined goals and identified patient needs. The PN will aid patients in the coordination and completion of appointments across the CH network and will help overcome barriers to timely care and treatment.
As a patient navigator - sometimes referred to as a patient advocate - your responsibilities are to help coordinate a patient’s experience in the healthcare system. You work with the patient to plan care goals; support and educate patients about treatment options; help patients understand referrals; assist with admissions and discharge paperwork; and advocate for patients to ensure they receive timely and high-quality care.
While the patient navigator is not a clinical position, it requires a thorough knowledge of basic clinical concepts and an understanding of when a referral to a licensed clinician is appropriate.
Job Details
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Coordinate care within the Department of Center for Integrative Medicine and Optimal Health
Connect patients to available services, such as primary care providers, specialists, and community health resources
Contact patients over the phone to assist in setting up appointments at CH and provide reminder phone calls prior to every appointment
Provide navigation for patient by addressing any logistic barriers, scheduling complications, etc., that would prevent a patient from receiving timely care
Verify insurance eligibility and benefits within 24 hours of call
Provide information to patients about health insurance options and assist in enrolling patients in the health insurance plan of their choice
Help patients understand their diagnoses, treatment, and medications
Coordinate care between providers, including scheduling and attending appointments with patients
Provide emotional support and assistance to patients throughout the healthcare process
Monitor patient progress and provide follow-up care
Provide culturally sensitive services to patients from different cultures
Maintain regular communication with the patient’s providers through clinical messages in EPIC and via emails, phone calls and case review meetings
Document every intervention into the appropriate electronic medical record (EPIC, etc.)
Work with medical interpreters to reach patients of other languages
Produce quarterly, mid-year and year-end reports on program activities, compiling data from data bases and writing up case examples
QUALIFICATIONS:
Bachelor's degree in a healthcare-related field (preferred)
Experience working as a patient navigator/community health worker preferred
At least two years of experience in a healthcare setting, ideally in wellness and coaching
Knowledge of healthcare systems, insurance plans, and patient resources
Knowledge of complex patient issues preferred
Excellent communication and interpersonal skills
Must maintain patient confidentiality
Ability to work both independently and as a team member in multicultural settings
Demonstrated commitment to impacting the care patients
Ability to speak a second language a plus
Proficient in all Microsoft Applications, including MS Office and Excel
RN License in NY State (preferred)
Posted Salary Range
USD $42.00 - USD $65.00 /Hr.
This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies, and experience and position location. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.
At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.
St. Francis Physician Practice