Digital Development & Ops - Country Deployment Lead for NAM

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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Unity Program is one of the most prominent programs of SHS CS and its mission is to create one global platform to host a harmonized, state of the art customer service process, seamlessly integrated in our company’s IT ecosystem. Call opening, pre-clarification, scheduling & dispatching, site visit support, as well as specialized reporting are in scope. A global rollout across 70+ countries within the next years is also part of the program’s mission, making it a truly strategic initiative for our company’s success. As a Unity – DDO Country Deployment Lead you represent the CS DDO organization within the local NAM deployment project.

Your tasks and responsibilities:

All change management activities required for the country deployment (some guidance/input will be provided from Unity global OCM)

Accountable to analyze the fit/gap to the global Unity template as well as mark and bring forward any local / regulatory requirements that might have been missed.

Key User Training cascade from Program SME’s through to end user level: ensure planning & timely execution

Country specific testing (Localizations only). This may include some E2E involvement with P58 & other system in the landscapes: ensure planning & execution in alignment with Test Management

All quality, regulatory & compliance relevant topics pertaining to the country - each local deployment project will have its own PQMP, which is aligned to the overall global program. Your role is to ensure all Q requirements are met to timeline in co-ordination with Program Lead counterparts

Local deployment costs are timely planned & accrued and actuals are managed for the duration deployment engagement. This to be in alignment & coordination with Program Controller

You are the ambassador & SPoC for Local resources. As such you will triage risks, issues, concerns, dependencies etc. and alert Program PL & PMO should the situation necessitate to enable intervention / assistance. You engage with the business in finding correct DDO topic owners as needed.

You will ensure Cutover execution of all Local activities to ensure business continuity and readiness for transition & adoption and triage Hypercare incidents

You will conduct Lessons Learned post all rollouts to ensure continuous improvements are adopted for future Countries / Waves

Your qualifications and experience:

Project Management certification highly desired. Degree in related discipline or advanced degree, preferred.

Proficiency in disciplined agile and waterfall methodologies are a must.

Previous large project experience as PM is a must, particularly with global teams highly desired or software development.

Minimum 7 years of proven experience with large projects, as a Project Manager.

Experience of global roll out and deployments of software highly desired.

ServiceNow / SAP knowledge is a highly valued. QMS (IT relevant) understanding CS Process knowledge a plus.

Successful experience in a directly elated field and successful demonstration of Key Responsibilities and Knowledge as presented above.

Your attributes and skills:

You speak English fluently in order to be able to operate successfully in our international and multicultural working environment. Foreign language skills (German, Spanish, etc) are desired.

You enjoy initiating and driving change and can motivate a team that follows you through that change.

Self-motivated to take on new tasks and responsibilities

Committed to producing quality work products

We win together: You communicate reliably across all organizational levels and work cultures and have a strong ability to achieve results.

You have a convincing appearance, very good communication and (executive level) presentation skills and experience in dealing with managers and international teams.

Willingness to travel in-country as well as international approx. 30-50%.

The pay range for this position is $149,700 - $187,100 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 20% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Siemens Healthineers offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here.

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