Customer Relations Representative - State Farm Agent Team Member

Job Description

Benefits:

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

ABOUT OUR AGENCY:

I am a second-generation State Farm Agent with 35 years of experience in the insurance industry, following in the footsteps of my father, who has been an agent for 52 years. I hold a finance degree from the University of Texas at Pan American and have continued my education with certifications from The American College, including ChFC, CASL, and RICP.

Our agency is a family-oriented team where collaboration, growth, and support are key values. We currently have two full-time licensed team members in the office and one part-time remote employee. We believe in rewarding hard work, offering a bonus plan based on individual production, and after one year, team members are eligible for a 3% matching Simple IRA plan. If you're looking for a welcoming, experienced, and supportive team, we'd love to have you join us!

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Ruben Cardenas Jr - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.

Maintain customer records and update information as needed.

Assist with customer retention strategies.

Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:

Communication and problem-solving skills.

Experience in customer service preferred.

Ability to handle high-stress situations calmly.

Bilingual Spanish preferred.

Full-time

Hybrid remote