Sr. Director, Site Reliability Engineering - Decision Intelligence

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

We are looking for an experienced leader for Site Reliability Engineering to establish and lead the practice for our DI business unit. This leader will recruit and build the team. This leader will own a mature existing product suite on premises and also be engaged in ensuring we are following best practices on our journey to AWS. We have a centralized SRE guild and this leader will work with that guild and other SRE leaders for other business units to ensure we are aligning our larger SRE initiatives.

We would prefer a candidate in our Scottsdale office. Other possible locations are the San Francisco or Seattle offices.

Overall Purpose

This role is accountable to build and lead the company’s Systems Reliability Engineering (SRE) organization. The SRE organization’s primary goal is providing an excellent customer experience by ensuring the reliability of our systems and services. First and foremost, the person in this role must care about uptime and be able to dive deep on any issue that results in service interruption, no matter how minor. Attention to detail and the ability to set expectations and hold myriad teams accountable to quality metrics are also must-have skills.

Essential Functions

Develops a strong network with external customers and other executives, creates executive presence within strategic organizations, and represents the company in the industry.

Establish Quality of service (QoS) metrics across all production assets including hardware and software.

Provides exceptional leadership in developing highly engaged, high–performance teams.

Provide regular updates and reports on system availability

Constantly review tooling, monitoring and alerting against best practices

Attend RCA meetings and act as a bar raiser in those meetings

Hold teams accountable to the defined QoS metrics

Dive deep on any anomaly in the QoS metrics

Provide the objectives, measurement, coaching and development for direct managers and indirectly across the SRE organization to ensure success.

Ensure that the appropriate documentation, knowledge and competence to effectively manage and remediate company applications exists.

Build and maintains exceptional skill levels within the team, fostering leadership and executive presence throughout

Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

Ensure there is a strong and robust risk management culture, with supporting testing for proactive identification of risks and issues.

Minimum Qualifications

Education and experience typically obtained through completion of a Bachelor’s degree in Computer Science, Technology or related field.

15 or more years of experience in progressive technology organizations, including at least 10 years of leadership experience.

Demonstrated experience running a high performing SRE team in a fast-paced, mission critical production environment

Demonstrated success developing and retaining highly engaged, high performing teams and aligning talent to meet business needs.

Demonstrated experience establishing and leading a 24X7 on-call team

Demonstrated experience establishing and leading on-call rotations in engineering and hardware support teams with primary, secondary and tertiary schedules and relevant training

Experience with industry standard tools such as Splunk, Zabbix, Grafana, Pager Duty, App Dynamics etc.

Highly effective interpersonal and communication skills with executive presence

Influential leader of change and innovative solutions

Demonstrated ability to mentor and energize people showcasing technical and leadership skills

Ability to effectively influence and interact with leaders across the organization including executives

Ability to think strategically and translate strategies into business plans which integrate across functions

Effective direct and indirect leadership skills, strong prioritization and delegation skills

Strong problem solving and planning skills with attention to detail and track record of on-time delivery

Previous experience with P&L / budgets and annual financial planning

Exceptional communication and presentation skills

Background and drug screen

Preferred Qualifications

Proven vendor management expertise

Experience with leading organizational change management efforts

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The pay scale for this position in:

Phoenix, AZ in USD per year is: $190,000 - $220,000.

San Francisco, CA in USD per year is: $220,000 - $240,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

Some of the Ways We Prioritize Your Health and Happiness

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home E-Verify.

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