Order Management Administrator

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

The Order Management Administrator will be responsible to confirm and start all orders for service by using the specified electronical tools such as SAP. The OM-Administrator works closely worldwide with CS Sales, Accounting, Invoicing, Export, Procurement, Warehouse, Project Coordinator. Customer satisfaction for service orders is an essential task under this position, and therefore the OM-Administrator is primary responsible for every single Service Order. The OM-Administrator supports and actively encourages the use of electronical tools enhance the efficiency of the order work flow.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service:

Responsibility of all Customer Service Orders, including Warranty Orders from order entry until order completion

Follow up Customer requests on delivery time and Customer care during and after order fulfillment

Creating Maintenance Contracts and tracking invoices

Release invoices (Spare Parts and Service) and book revenue on time

Component orders:

Internal component material handling for production China(CN) and Malaysia (MY)

General:

Support OM-Administration in Malaysia (MY) and NAM

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JR100161