Technical Support Agent

Job Description

Unity Scotland USA

Technical Support Agent Position

Location: Columbus, OH

About Unity Scotland USA

Unity Scotland USA, based in the vibrant city of Columbus, Ohio, is a branch of our globally recognized organization dedicated to delivering excellence, innovation, and top-tier customer service. We strive to create a supportive environment where our team members can grow and excel in their roles.

Position Overview

Title: Technical Support Agent

We are seeking a knowledgeable and customer-focused individual to join our team as a Technical Support Agent. This role is crucial in providing technical assistance to our clients, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities

Provide technical support to customers via phone, email, and chat, addressing inquiries, troubleshooting issues, and resolving technical problems.

Guide customers through step-by-step solutions and offer clear explanations.

Maintain accurate records of customer interactions, issues, and resolutions in our support system.

Collaborate with other team members and departments to escalate and resolve complex issues.

Continuously update your knowledge of our products and services to provide accurate and informed support.

Monitor and respond to support tickets in a timely manner.

Identify opportunities to improve customer satisfaction and contribute to the development of support processes.

What We Offer

Comprehensive Training: Receive extensive training to become proficient in our products and support processes, with opportunities for career growth.

Supportive Work Environment: Work in a collaborative and inclusive setting that values your expertise and contributions.

Competitive Compensation: Enjoy a competitive salary with benefits and performance-based incentives.

Work-Life Balance: Flexible working hours to support a healthy work-life balance.

Health and Wellness: Access to health benefits and wellness programs.

Qualifications

Strong technical aptitude and the ability to troubleshoot and resolve issues effectively.

Excellent communication skills, with the ability to explain complex technical concepts to non-technical users.

Experience in a technical support or customer service role is preferred.

Ability to work independently and as part of a team in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Proficiency with support software, Microsoft Office Suite, and other relevant tools.

Application Procedure

To be considered for the Technical Support Agent position, please apply directly through our application process. We look forward to reviewing your application and potentially welcoming you to the Unity Scotland USA team in Columbus.

Unity Scotland USA is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace.

Full-time

Hybrid remote