Paratransit Dispatcher

Paratransit Dispatcher

Full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region.

About Us

Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.

BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.

Why Work Here

Join a company committed to making a positive impact in the community

Receive a competitive salary

Enjoy comprehensive medical, prescription, dental and vision coverage starting on your first day

Earn 4 weeks of paid time off (PTO) each year

Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday

Contribute to our company-sponsored 401(k) retirement plan

Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance

Participate in our wellness program, which includes free health screenings

Use our Employee Assistance Program (EAP) for confidential support and resources

Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program

Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village

Work out anytime at one of our nine onsite gyms, available 24/7

Enjoy free MetroLink and MetroBus access

Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Pay Range: $60,940 to $71,095

The Role

Responsible for ensuring the safe and efficient transportation of Paratransit customers by reserving customer rides and maintaining on time performance through the use of computer software, radio dispatching, schedule and MTD monitoring. Required to perform varying shifts as assigned by management.

Responsibilities

Provide on-time performance through two-way radio dispatching and specialized computer software to over 77 tours at once.

Ensure on-time performance through the use of computer software and interaction with management personnel

Report and assist with all non-routine incidents, accidents and passenger-related issues.

Assist customers with service requests, reservations, cancellations, complaints and various trip-related issues.

Establish efficient routing and scheduling for customers using telephone and specialized computer software.

Comply with transportation contractual agreements for Medicaid and DMH clients, and numerous other private contracts.

Prepare precise and complete reports concerning union personnel, customers, incidents, accidents, and reports.

Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity.

Knowledge, Skill, & Abilities

Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County.

Knowledge of automated reservation and scheduling systems, map book usage, and use of metro multi-modal transportation systems.

Knowledge of personal computers, Windows 2013 environment, and Office 2013 programs.

Knowledge of emergency service jurisdictions.

Knowledge of radio dispatching and Federal Communication Commission regulations.

Ability to recognize service zones and apply Metro fare structure, as well as, policies and procedures.

Ability to maintain an effective working relationship with Paratransit Operators and the general public, as well as, various service agencies, caseworkers, and outside providers.

Ability to communicate effectively, both orally and in writing.

Ability to work under stressful conditions while answering a high volume of incoming telephone and/or radio calls.

Ability to work rotating shifts and off hours.

Ability to analyze, and problem-solve for customers and drivers, to maintain safe and efficient operations and on-time performance.

Ability to maintain confidentiality of sensitive customer and driver information.

Education

Experience

Degree: High school diploma or Equivalent required.

Years: (3) to Five (5) minimum required

Field: Transportation, Business, Communications

Filed: Customer Service and/or Call Center or Dispatching preferred

For prompt consideration, employees applying for this position must apply online at Position remains open until filled.

Compensation Disclosure:

We believe that all employees should be paid fairly. As of the time of this posting, this is the expected base salary range. The base salary offer will be based on a wide range of factors, including skills, qualifications, experience, as well as business needs and budgetary review.

Bi-State Development is an equal opportunity employer.