New Equipment Installation Technician

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world.

We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers.

Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including… · Consulting · Material Handling Equipment, Parts, and Service · Automated Mobile Robots · Vision guided vehicles and automated guided vehicles · High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems · WMS/WES/WCS solutions and Software · Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation · Telematics Job Summary As the New Installation Shop Technician, your primary focus will be on new equipment installations and modifications.

You will perform mechanical, hydraulic, electrical, and cosmetic repairs and maintenance on electric and internal combustion lift trucks, as well as various material handling equipment and related machinery, primarily within a supervised shop environment.

Your commitment to delivering exceptional service is crucial, with customer satisfaction being a top priority.

You will consistently interact with clients in a polite and professional manner, using your technical expertise to ensure equipment operates efficiently and meets safety standards.

Responsibilities · Equipment Installation & Setup o Perform quality new equipment installations and modifications, adhering to company policies and procedures in a timely manner.

o Install and set up new equipment according to manufacturer specifications and customer requirements.

o Ensure all components and systems are properly assembled, calibrated, and tested for optimal performance and safety.

o Conduct thorough inspections of new equipment to verify that all components are in good working condition and free from defects.

o Perform quality checks to ensure installations meet company standards and regulatory requirements.

o Technical Troubleshooting & Problem Solving o Diagnose and troubleshoot technical issues related to new equipment installation, including mechanical, electrical, and hydraulic systems.

o Identify and resolve problems efficiently to minimize downtime and ensure customer satisfaction.

o Observe, analyze, and determine corrective actions for service and repair of customer equipment.

· Documentation & Reporting o Maintain accurate records of equipment installations, including serial numbers, installation dates, and any relevant notes or observations.

o Prepare reports and documentation for customers and internal use, detailing installation procedures and any issues encountered.

o Prepare necessary documentation relating to each repair in a neat and accurate manner.

· Customer Service & Professionalism o Exhibit a professional demeanor and promote goodwill between the company and customers by providing a superior level of customer service.

o Ensure customer satisfaction by addressing issues quickly and efficiently during installation and service.

· Continuous Learning & Team Collaboration o Stay updated on new forklift models, technologies, and installation techniques through training and self-study.

o Share knowledge and expertise with colleagues to enhance team capabilities and overall performance.

· Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

· High school education, plus one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or the equivalent in college or vocational education.

· Demonstrate a good mechanical and electrical aptitude.

· Ability to effectively utilize volt, ohm, and multi-meters.

· Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and personal hand tools.

· Ability to read and interpret schematics.

· Ability to read and understand necessary service and training manuals.

· Ability to communicate effectively with customers, management, and co-workers.

· Ability to understand and follow verbal and/or demonstrated instructions.

· Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer need.

· Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

· Knowledge and ability to navigate the internet, intranet, Excel, Outlook, and Word.

· Ability to draw upon available support resources from within the company and recognize when it is appropriate to do so.

· Such other knowledge, skills, and abilities as necessary for additionally assigned duties.

What You’ll Need for Success · Self-Awareness and Coachability: Demonstrates self-awareness and openness to feedback, continuously striving for personal and professional growth.

Assertive and proactive in addressing challenges, with a strong inclination towards problem-solving.

· Ownership: Displays a sense of urgency and takes ownership of tasks, consistently seeking solutions and demonstrating ambition in achieving objectives.

Efficient time management skills are coupled with a focus on continuous improvement, driving progress and innovation.

· Team Player: Maintains a positive attitude and takes pride in their work, fostering a collaborative and supportive team environment.

Actively contributes to the success of the team and is responsive to the needs of colleagues.

Benefits of Joining the Team Benefits Built For YOU!

At Carolina Handling, taking care of Associates is our utmost priority.

We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including: · Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.

· Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.

· Paid On the Job Training · Annual Uniform & Boot Allowance · Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

· Company-sponsored social events and team-building activities.

· Employee recognition program Physical Requirements & Working Conditions The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as heavy work, involving the operation of machinery, power tools, and heavy equipment.

Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with moving about the warehouse to various work areas.

Physical demands include the ability to constantly lift and/or move objects weighing up to 25 pounds, frequently up to 50 pounds, and occasionally to 100 pounds.

Manual dexterity is crucial for operating machinery, tools, computers, and handling materials.

Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone.

Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Additionally, visual acuity is necessary to read documents, schematics, and equipment displays.

This role operates within a shop/warehouse setting with frequent exposure to oil, grease, and dirt, as well as extreme seasonal temperatures, and vibration.

Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock.

There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed.

Noise levels typically range from moderate to high.

Travel Requirements: No travel required for this position.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position.

It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel.

Management reserves the right to modify, add, or remove duties as necessary to meet business needs.

This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement?

Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification.

At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.

You may be just the right candidate for this or other roles!

#HP1966 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Full-time