Store Manager
Description:
Work LocationLiquor Depot Raging Buffalo
About SNDL
SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to
Primary Purpose of Job
Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
People Management Skills
Create a work culture that makes your store an inviting place to work
Be a role model who coaches, mentors, and inspires team members
Delegate tasks to team members and set priorities
Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
Participate in store recruitment and create succession plans for the store
Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
Complete and hold team accountable to complete required training within allocated timeframes
Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions
Customer Offering
Deliver exemplary customer service
Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints
Accountable for each new product launch
Review customer surveys and manage appropriately
Understand and utilize local market tends as provided by Area Manager
Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager
Financial
Ensure that goals will be met through appropriate planning and organization of labour, inventory, and finances for short and long-term success
Meet or exceed financial targets through partnership with Area Manager
Review and monitor the Loss Prevention program to protect the company’s inventory and assets
Review financial documentation (invoices, costs etc.) for accuracy
Monitor and make appropriate adjustments to scheduling to achieve labor cost
Day to Day Operations
Ensure all merchandising and pricing guidelines are followed
Ensure store is clean and presentable and action any maintenance issues
Execute merchandising programs and track results
Manage communication (mail, email, voicemail)
Maintain inventory levels, as well as inventory ordering and receiving
Regulatory Adherence
Ensure that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
Participate in health inspections, audits and required corrective actions
Maintain First-Aid, LP and OHS Training
Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
Ensure AGLC/BC LRS and other government guidelines are met
Adheres to all SNDL Inc. policies, with a focus on Social Responsibility
Work Experience
Minimum, 3-years’ experience in retail environment
Minimum, 1-years’ supervisory and/or management experience (preferred)
Education
High School Diploma or equivalent
ProServe/Serving It Right Certification
First-Aid Certificate is considered an asset
Training in wine/beer/spirits (preferred, not required)
Other Skills and Capabilities
Highly self-motivated
Customer service driven
Effective leadership of large team
Strong sales background
Proven track record of success
Strong communication skills (written and verbal)
Must be able to pass a Background Check
Must have access to reliable transportation
Occupational Health and Safety
Employees have the following basic rights:
Right to refuse unsafe work
Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
Right to know, or the right to be informed about, actual and potential dangers in the workplace
Employees responsibilities include the following:
Employees must work in compliance with OH&S acts and regulations
Use personal protective equipment and clothing as directed by SNDL Inc.
Report workplace hazards and dangers to your Manager or Health and Safety Representative
Report all accidents and incidents immediately to their Manager and document it in ThinkLP
Report all broken or damaged equipment to your Manager and document it in ThinkLP
Physical Requirements
Available to work a varied retail schedule, including evening and weekends
Able to safely lift up to 50 pounds
Able to stand for an extended period
Comfortable climbing ladders
Workplace Hazards
Robbery and shoplifting – psychological stress, violence and harassment
Overexertion injuries
Lifting and Handling Materials
Slips, trips, and falls
Knives and broken glass
Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.
Our Commitment to Diversity & Inclusion:
SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.
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