Technical Writer

Job Description

Skills and Qualifications:

Technical Documentation

Create comprehensive and clear technical documentation for end users.

Ensure all documents are accurate, up-to-date, and adhere to standards and accessibility requirements

Collaborate closely with the Product Owner team to gather necessary information.

Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach

Assist the Product Owner team with outreach to customers during peak data submission periods.

Document software and data submission issues reported by customers.

Present outreach findings to the Product Owner team, management, and division leadership.

Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation

Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.

Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.

Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Experience:

Proven experience in creating clear, concise, and comprehensive technical documentation.

Software Documentation: Familiarity with documenting software issues, release notes, and technical guides

Experience with Jira or similar application life-cycle management tools

Strong ability to work closely with cross-functional teams

Excellent communication skills to effectively work with cross-functional teams

Experience in customer service, with strong communication skills.

High level of accuracy and attention to detail in all documentation tasks.

Experience in training other team members.