Inside Sales Applications Engineer

Job Description

As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction.

The team supporting our Komline-Harn brand of products has been delivering the highest quality membrane treatment system for our clients over the past 50 years. Whether it’s a full design build, membrane plant retrofit, or uniquely required service, through our dedication we consistently deliver on expectations.

This Inside Sales Applications Engineer will support existing outside sales teams by handling technical inquiries, prospecting leads, and providing exceptional customer service. The position plays a crucial role in enabling the sales teams to focus on strategic initiatives while ensuring seamless customer interactions.

Responsibilities:

Act as the primary point of contact for incoming sales inquiries, responding promptly and professionally to customer requests and inquiries

Collaborate closely with the outside sales team to gather and disseminate product information, technical specifications, and pricing details

Assist in the preparation of sales proposals, quotations, and other sales-related documentation

Qualify leads and opportunities, and route them to the appropriate outside salesperson for follow-up

Maintain accurate and up-to-date records of customer interactions, sales activities, and pipeline information in the company's CRM system

Develop a deep understanding of the product portfolio, including membrane technologies, reverse osmosis systems, and related components

Provide technical support and guidance to customers, addressing their queries and concerns regarding product specifications, applications, and compatibility

Participate in trade shows, webinars, and other marketing events to generate leads and promote products and services

Collaborate with cross-functional teams, such as engineering and customer service, to ensure seamless communication and resolution of customer issues

Qualifications:

Bachelor's degree in a relevant field (e.g., Engineering, Sales, Marketing) or equivalent work experience.

Minimum of 2-3 years of experience in an inside sales or technical sales support role, preferably in the water treatment or membrane technology industry

Strong technical aptitude and the ability to understand and communicate complex product specifications and applications

Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues

Proficiency in using CRM systems and other sales-related software tools

Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively

Strong problem-solving skills and a customer-centric mindset

Nice To Haves:

Familiarity with membrane technologies, reverse osmosis systems, and related components

Equal Opportunity Statement: Komline is an EEO employer – M/F/Vets/Disabled

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Full-time