Lead Manager, Client Shared Services - Overseeing Project Management

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Lead Manager, Client Shared Services - Overseeing Project Management Teams (Remote)

Full-time, United States

The Lead Manager, Client Shared Services - Overseeing Project Management Teams, is accountable for the functional areas of CSS IPCM Operations. Within this role, the Lead Manager will have direct reporting lines (which may include IPCM Managers) and is accountable for resources as their leader, coach, performance reviewer, and compliance and accountability owner.

As a Lead Manager, Client Shared Services - Overseeing Project Management Teams, you will

Develop, mentor, and coach members of the team

Develop and implement service level and quality standards, ensuring the team meets or exceeds expectations

Create and execute plans – provide clear and accurate documentation and ensure transparency of all work is available to the business in real-time

Manage change; coordinating efforts that contribute to organizational success

Be accountable for several key client-facing areas of CSS, which requires a high level of coordination and consultation to ensure that customer expectations are satisfied

Be a key driver as it relates to the Implementation support area, ensuring that client implementation objectives and deliverables are consistently met

About you

Previous experience in the travel industry

Experience in leading global teams

Proven success in leading projects in travel management operations

Advanced knowledge of Word, Excel, and PowerPoint

Must have excellent communication skills (written and oral) in English

Must be reliable and be flexible with working hours based on the needs of the projects

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Manager, CSS Implementations – Projects – Change Management is between 95,000 and 105,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .

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