Front Desk Agent

Join Our Front Desk Team at The White Mountain Hotel & Resort

Are you looking for a dynamic and rewarding role in hospitality? The White Mountain Hotel & Resort is seeking passionate individuals to enhance our Front Desk Team, with a full-time position available.

What You’ll Do:

Engage directly with guests to create memorable experiences from the first hello to the final goodbye.

Manage reservations, check-ins, and guest services with a smile, ensuring every interaction is infused with unparalleled hospitality.

Utilize our advanced Property Management System for seamless service and operations.

Process payments, manage guest accounts, and provide detailed billing information with professionalism.

Coordinate effectively with housekeeping and maintenance to ensure guest satisfaction and comfort.

Address guest needs and resolve any issues with empathy and efficiency, ensuring a positive outcome.

Maintain up-to-date knowledge of the hotel’s events, services, and promotions to enhance guest stays.

Your Skills and Experience:

Exceptional communication and interpersonal skills, with a knack for making guests feel welcomed.

Ability to handle complex situations with tact and maintain a calm demeanor under pressure.

Strong organizational skills and attention to detail.

Experience in customer service or hospitality is preferred, but a willingness to learn is most crucial.

Why Work With Us?

Enjoy a comprehensive benefits package including health and dental insurance, 401K, vacation and personal time, paid holidays, and more.

Take advantage of industry perks such as discounts and free access to resort amenities including our pool, health club, and golf facilities.

Become part of a vibrant team in a beautiful mountain resort setting, where your work days are surrounded by spectacular views.

We believe in nurturing your career in hospitality and providing a platform to thrive. If you have a passion for service and want to be part of a close-knit team, apply to join us at The White Mountain Hotel & Resort. Together, let’s create unforgettable experiences for our guests!

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